This applies only to instruments (violins, violas & cellos) bought under Oviolin workshops (under Oviolin category). It is not applicable for the items bought under the Viopasar and Pink Elephant menu.
For Oviolin instruments, you can exchange or trade-up any purchase with another violin even after years of use.
Some reasonable cosmetic wear is accepted. We ask that you send us some photos of your item, highlighting any obvious wear, before you send the item back to us. This will allow us to assess if there are excessive damages that might note make reconditioning a viable option. We charge $70 to recondition the instrument to sellable condition with new strings, bridge & varnish repair and sell it at our Used Instruments mailing lists. To exercise this policy, you need to write to us before buying the instrument you want to trade-up. Once we receive your email, we will give you instructions on how to proceed.
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