We value the trust you place in Oviolin, and we are committed to respecting your privacy and the security of your personal information. This policy describes the information we collect and how we use it.
What Information We Collect
We collect personal information about you when you place an order from our catalogs or on our Web site, inquire about our services, request a catalog, create an account at ovistrings.com, sign up for any of our email newsletters, enter a contest or participate in a survey. We keep your data, including your purchase history, in a secure database.
We also collect information about how visitors navigate through our Web site by using data gathered with “cookies” and/or other online tools such as “pixel tags.”
How We Use Information
We collect your personal information in order to provide you with the services you request and to process and deliver your order. We also may use your personal information to provide you with customized communications and keep you updated on promotions or products that may interest you.
Information We Share with Others
We contract with other companies to provide certain services, including web site hosting, credit card processing, shipping, and name and address verification. From time to time we may contract additional services such as email distribution or market research. We provide these companies only with the information they need to perform their work. Our contracts with these companies prohibit them from using this information for any other purpose and from sharing this information with anyone other than Oviolin.
We may also be required to disclose specific information upon governmental request, in response to a court order, or when otherwise required by law to do so.
Your Choices about Communication from Ovistrings
If you prefer not to receive catalogs or email newsletters from us, please call us at +65-69023828, email us, or write to Oviolin, 37 Jalan Labu Ayer, S538049, Singapore. You can also unsubscribe from our email newsletters by using the link at the bottom of each email.
Please be sure to provide us your exact name, address and/or email address, so that we can be sure to identify you correctly. Catalog and other mailings are planned and sent to the post office 4 – 6 weeks in advance, so it is possible that you may still receive a mailing after you request removal from our list. Unsubscribing from emails will take effect within 1 business day. If, due to human error, you continue to receive unwanted mailings, please contact us again and we will make every effort to correct the situation.
Cookies, Pixel Tags and Log Files
We may also use pixel tags to tell us what parts of our web site you have visited.
We use IP addresses from our web site Log File to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. They also help us identify any hack attacks at an early stage and so to prevent our website being brought down to the inconvenience of our users.
We use your email address to email you as necessary to process your order, respond to a request or provide customer service. For example, in most cases after you place an order you will receive an email confirmation and an email with package tracking information.
We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. If you do not wish to receive promotional emails, you may opt-out here.
We also send user site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services in regards to issues relating to their account via email or phone.
Links to Other Sites
This web site contains links to other sites. Please be aware that Oviolin is not responsible for the security and privacy practices of these other sites. We encourage our users to read the security and privacy statements of any web site you visit.
Updating Your Information
To update your information (name, address, telephone number, email address and credit card information), please call us at +65-69023828, email us, or write to Oviolin, 37 Jalan Labu Ayer, S538049, Singapore. Please do not send us your credit card number or other personal information via email.
Children’s Privacy on Our Web Site
Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have information about a child under 13, we will make every reasonable effort to remove it.
If you have any questions about our privacy policies, please send us an email.
By visiting or using any features on our web site, you agree to be bound by these policies. We may periodically change these policies without providing prior notice. We recommend that you read these policies each time you use our web site.